Introduction

This guide will show you how to assess damage and replace the wheels and axles of your Patagonia Black Hole® Wheeled Duffel.

For replacement parts or further assistance, contact Patagonia Customer Service.

Note the following when ordering:

  • 40l and 70l Black Hole® Wheeled Duffels use 80mm wheels. 85mm wheels cannot fit.
  • 100l and 120l Black Hole® Wheeled Duffels use 85mm wheels. 80mm wheels can fit if the 85mm are not available.
  • The axles, nuts and washers fit both wheel sizes.
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    • A headlamp is recommended for working inside the bag.

    • Inside the main compartment of the duffel at the bottom, locate the zipper to the liner compartment and open. This will expose the inside of the plastic wheel housing.

    • If the wheel and axle are missing, try and locate the washer and nut inside the liner compartment to reuse.

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    • If the broken wheel and axle are still attached, locate the axle nut inside the liner compartment and hold it in place with the adjustable wrench.

    • If there is excess foam and lining fabric blocking access, skip to Step 5 and come back.

    • From the outside, turn the axle using the 4mm Allen wrench to free the wheel and axle from the plastic wheel housing. Save the washer and nut to reuse.

    • Lefty Loosy, Righty Tighty

    • Test the other wheel for functionality and remove if it is broken.

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    • If the wheel and axle are missing, you will need to source a new wheel and axle from Patagonia. Skip to Step 5.

    • If the original wheel has a worn rubber tread or a flat spot, you will need to source a new wheel and axle from Patagonia. Responsibly dispose of the broken parts and skip to Step 5.

    • If the original wheel is in working shape, but the axle is bent, continue to Step 4.

    • Please contact Patagonia Customer Service for replacement wheels, axles, nuts, and washers.

    • 40l and 70l Black Hole® Wheeled Duffels use 80mm wheels (85mm wheels cannot fit). 100l and 120l Black Hole® Wheeled Duffels use 85mm wheels (80mm wheels can fit if the 85mm are not available). The axles, nuts and washers fit both wheel sizes.

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    • If the original wheel is in working shape, but the axle is bent, you can often free the wheel by cutting the axle off.

    • Using the bolt cutters, cut the axle as close to wheel as possible.

    • Use safety glasses.

    • If the cut axle remains stuck inside the wheel, elevate the wheel with a sturdy surface, and tap the cut end of the axle using a flat head screwdriver and a hammer until the axle is driven out.

    • What did I just say about safety glasses?

    • If it is not possible to free the broken axle, you can always request a new wheel from Patagonia.

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    • There is often excess foam and lining fabric blocking access to the back of the plastic housing.

    • It is okay to cut away this excess using an X-Acto blade.

    • Use extreme caution to avoid cutting yourself or other parts of the duffel.

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    • Place a new or salvaged wheel onto a new axle and insert the axle into the plastic wheel housing.

    • Inside the plastic wheel housing, place a washer and a nut onto the axle and finger-turn until attached. Use the adjustable wrench to keep the nut in-place.

    • Tighten the axle from the outside using the 4mm Allen wrench.

    • Make sure the locking nylon ring on the nut engages on the axle. This prevents the nut from loosening during use.

  7. Do not overtighten the nut.
    • Do not overtighten the nut.

    • A perfectly-tightened Black Hole wheel spins freely for about 1-2 seconds.

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    • Check the liner compartment to make sure no tools have been left behind.

    • Close the zipper to the liner compartment.

    I used a open end wrench to hold the inside nut and loosened the outside wheel, but it was a different story trying to hold the inside nut when trying to secure the new axle. I finally used a needle nose vise grip, what a difference that made. It then took me about 3 minutes to finish the repair. A needle nose plier can be used, but you have to hold it very steady to thread it, almost impossible for me. Suggest folks borrow or find a vise grip needle nose plier. It makes a heck of a difference.

    Charlene Low -

Zach Mueller

Member since: 23/02/23

778 Reputation

One comment

Thanks! Saved me a few emails and phone calls✨

Cullen Cole -