Troubleshooting

Link to the troubleshooting page for this device here.

Tools

A variety of tools will be needed for various device repairs, but we found that many repairs can be completed with just a 00 Phillips screwdriver, pry tool, and a T4 Torx.

Background

This device was released in late 2019 as a 2 in 1 daily driver laptop computer with features including a touchscreen, 4K OLED display, and folding tablet design. This device runs the Windows 10/11 home operating system and can drive up to two external monitors with its 2 Thunderbolt 3 ports along with the integrated display.

This laptop had a 10th gen intel core i7 -1065G7 processor with 8 GB ram memory. This device uses a 65 W USB type C adapter to charge its 4-cell 60Wh Lithium-ion battery. This laptop uses an Intel Iris Plus graphics card and has a storage capacity of up to 2 TB.

Technical Specifications

Display: 4K OLED Touch screen

Processor: Intel Core i7

Graphics: Intel Iris Plus Graphics

I/O:

  • 2x USB-C Thunderbolt 3
  • USB-A
  • microSD Reader
  • 3.5mm Audio Jack
  • Synaptics Fingerprint Scanner
  • HP TrueVision HD Camera
  • Dual-Array Digital Microphones

Identification

This device could be hard to distinguish because it uses a similar chassis as current Spectre laptops, but can be identified with the smaller 13.3" display and uses the 6XL35AV product number.

Additional Information